Website Chronicle Books

Chronicle Books is looking for a Director of Fulfillment who is responsible for ensuring operational excellence for all aspects of order fulfillment. The Director will partner with our third-party warehouse to improve the customer experience from the new account process to shipping books/products from our own publishing. The person in this role will also lead our efforts to onboard and maintain new non-book retail customers that require vendor guide reviews and compliance requirements. The Director of Fulfillment will also manage a team of 5-6 employees that are all focused on getting books out to our customers.

The Director will review existing metrics/guidelines for efficiency, they will review and analyze procedures to enhance the customer experience, they will review third-party warehouse KPI’s, and partner with Sales to onboard new non-book retail customers. Reviewing weekly orders and new compliance policies from Amazon, managing drop-ship orders, providing Operations leadership and managing Distribution Client Managers will round out this position.

https://apply.workable.com/chroniclebooks/j/6C1F38D450/

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